Product information: Gildan 64000, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
Warnings, Hazard: For adults, Made in Bangladesh
Care instructions: Machine wash: cold (max 30C or 90F), with similar colors , Do not bleach, Tumble dry: low heat, Iron, steam or dry: low heat, Do not dryclean
Note: This policy applies to all physical goods ordered through the Pastry Arts Magazine Shop.
How We Fulfill Your Order
Most items in our shop are made-to-order, which means they are crafted specifically for you after your purchase. We work with trusted partners to bring each item to life.
Because we use multiple fulfillment methods, your order may ship in separate packages depending on the items selected.
Where Do Items Ship From?
Our products are primarily printed and shipped from within the United States. Some specialty or handcrafted items (such as metal wall art) may be fulfilled by niche suppliers or fabricators within the U.S. or abroad. If your order includes items from multiple suppliers, they may arrive at different times.
Processing & Production Time
If you haven’t received your tracking confirmation after 7 business days, please reach out to us at support@pastryartsmag.com so we can check on your order.
Shipping Timelines & Costs
Note: Choosing expedited shipping does not reduce processing time. It only speeds up delivery once the item ships.
Do You Ship Internationally?
Yes, we ship internationally for many products. Available destinations and shipping rates will be shown at checkout.
Please note that delivery times may vary by location, and some countries may charge additional customs or import fees upon delivery.
Reminder for Custom & Specialty Items
Some items—like personalized products, certain wall art, apparel or metal signage—require special handling and may take a little longer to ship. We’ll always keep you updated on timing if your item falls into this category.
Need Help?
If you have any questions about your shipment, or if something doesn’t look right, don’t hesitate to reach out: support@pastryartsmag.com
We know how important it is to get exactly what you ordered—especially when it’s made just for you! That’s why we take great care with every order placed through the Pastry Arts Magazine Shop. Please read our policy below to know what to expect and how we support you.
All Sales Are Final (But We’ve Got You Covered)
Most of our products are made-to-order, and many are personalized just for you. Because of this, we cannot accept returns or offer refunds for most purchases—but we’re here to make it right if something goes wrong.
Note: Because each item is made to order, we do not issue cash refunds under any circumstances.
Something Wrong with Your Order?
If your order arrives misprinted, damaged, defective, or incorrect, we’ll offer:
Claims must be submitted within 7 calendar days of receiving your order. Please include:
Email all claims to: support@pastryartsmag.com
Physical Returns (Only When Requested)
In most cases, we resolve order issues without requiring you to return the item.
However, in rare situations (such as product quality checks or vendor requirements), we may ask for the item to be returned.
Returns must be pre-authorized. Unauthorized returns may not be accepted or processed.
Missing or Lost Orders
If your package is lost in transit, please contact us within 7 days of the estimated delivery date. We’ll investigate and arrange a replacement if necessary.
Customized Items
Custom products (e.g., signs with names or dates) are non-returnable and non-refundable, unless damaged or incorrectly made due to our error.
Tip: Double-check all spelling and customization fields before placing your order. Once an item is in production, it can’t be changed.
Digital Products
All digital products (e.g., templates, stencils, digital magazine issues, courses, or summit access) are final sale. Once delivered, these items can’t be returned, exchanged, or canceled.
Address Issues or Unclaimed Packages
Be sure to verify your shipping information before submitting your order.
We're Here to Help
Questions? Need assistance with an order? Reach out anytime at support@pastryartsmag.com. We’re committed to making your experience as sweet as your creations.
Legal Note
This policy complies with U.S. e-commerce laws and reflects our made-to-order business model. We reserve the right to update this policy as our shop evolves.
