The following is specific to physical products ONLY and not digital products including, but not limited to, the digital magazine, virtual summit, etc.
Refunds & Exchanges
All sales are final, however, we will process exchanges for replacements or store credit where items are received damaged or defective.
Any claims for misprinted/damaged/defective items must be submitted within 7 calendar days after the product has been received.
For packages lost in transit, all claims must be submitted no later than 7 calendar days after the estimated delivery date.
Incorrect Shipping Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable). If you notice an issue on the products or anything else on the order, please contact us at firstname.lastname@example.org.